General Terms and Conditions (Terms)

§ 1 Scope

These General Terms and Conditions (“Terms”) apply to all contracts between the provider (“we” or “NordvindAI”) and users (“you”) regarding the service available at https://community.nordvind-ai.de. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB); an entrepreneur is any person who, when concluding the contract, acts in the exercise of their trade, business or profession (§ 14 BGB).

These Terms become part of the contract when you expressly confirm them before placing your order. Deviating terms of the user do not apply unless we expressly agree to them.

§ 2 Contracting party

The provider and contracting party is:

Alex Trupp NordvindAI (sole proprietorship) Vahrenwalder Str. 213 30165 Hannover Germany Phone: +49 176 43198566 Email: alex.trupp@nordvind-ai.de VAT ID: DE304525706 Website: https://community.nordvind-ai.de

§ 3 Description of services

NordvindAI is an AI-powered service for creating short vertical videos (“Reels”). The service includes in particular:

• Creation of an AI photo avatar from an uploaded photo
• Creation of a voice clone from a voice recording
• AI-assisted creation of hooks and scripts from an entered topic
• Automated research and/or AI generation of background footage (“B-roll”)
• Rendering of the finished video including subtitles and AI labelling
• Provision for download or for sharing on connected channels

Creating the avatar and voice clone requires your explicit consent, which you give separately before uploading (see Privacy Policy).

We continuously develop the service. Changes that impair the agreed performance for you more than insignificantly are only made to ongoing contracts in accordance with § 327r BGB.

§ 4 Account, order and conclusion of contract

Use of the service requires a user account. It can be created with email and password, via Google (OAuth) or as part of an order using the email address entered there. Use is only permitted for persons of legal age. Each user may create only one account; sharing access credentials is prohibited.

The presentation of services and plans does not constitute a binding offer. Before ordering, you see an order summary with the service, total price including VAT and term; there you can check your details and correct them via “Back”. By clicking “Order with obligation to pay” or “Subscribe with obligation to pay” and confirming in the subsequent payment window (Stripe, Apple Pay or Google Pay), you submit a binding offer. The contract is concluded when the payment has been successfully authorised; we confirm the conclusion of the contract by email.

The contract language is German. We store the contract text. You receive the contract details, these Terms and the withdrawal policy with the order confirmation by email; the Terms are also available at any time at https://community.nordvind-ai.de/terms.

§ 5 Services and prices

One-time purchase: A single video costs a one-time fee of €9.00 (outside the EU USD 9.00). Upon successful payment, you receive the right to create exactly one video. No subscription is created.

Subscriptions (monthly):

• Starter: €99.00 per month, 5 videos per billing month
• Pro: €699.00 per month, 36 videos per billing month
• Scale: €1,999.00 per month, 110 videos per billing month

Outside the EU, the same amounts apply in USD. All prices are final prices and include statutory VAT. The quota applies to the respective billing month; unused videos are not carried over to the following month. If you change plans during a current billing month, charges are prorated.

§ 6 Payment

Payment is processed by our payment service provider Stripe. Available methods include in particular credit card, Apple Pay and Google Pay; you can choose from the payment methods shown in the payment window.

The price for a one-time purchase is due upon ordering. Subscription fees are charged in advance at the beginning of each billing month, for the first time upon conclusion of the contract. You receive invoices and receipts electronically by email or in the customer portal.

§ 7 Right of withdrawal

Consumers have a statutory right of withdrawal. The full withdrawal policy including the model withdrawal form is available at https://community.nordvind-ai.de/widerrufsrecht; you will also receive it with the order confirmation.

If you wish us to begin performance immediately, you expressly confirm this before ordering by ticking a separate checkbox in the order summary. The consequences (expiry of the right of withdrawal for digital content, compensation for value for services) are described in the withdrawal policy.

§ 8 User obligations

The user undertakes:

• to use the service only within the scope of applicable law
• not to upload a photo or voice recording of another person without their explicit consent
• not to create or publish content that infringes the rights of third parties (in particular copyrights, trademark rights or personality rights)
• not to use created videos for deception, impersonation or disinformation, and not to remove the AI labelling
• to protect their account and access credentials against unauthorised access
• not to carry out automated access (bots, scrapers) without our prior consent

§ 9 Prohibited use

The following are expressly prohibited in particular:

• creating avatars or videos using the photo or voice of another person without their verifiable consent (“deepfake abuse”)
• using the provided template avatars to create the impression that the person depicted is actually speaking for themselves, as well as for political or promotional statements on behalf of third parties or for disparaging content
• content that is pornographic, glorifies violence, is racist, extremist or otherwise unlawful
• distributing generated videos without the legally required AI labelling
• attempting to circumvent technical protection measures of the service
• reselling the service without our consent

In the event of violations, we may remove content and temporarily suspend the account or terminate it for good cause.

§ 10 Rights to content, third-party material

All rights to the software, design and content of the service remain with us. You receive a simple, non-transferable right to use the service in accordance with the contract.

Your uploaded photo and voice recording remain yours. With regard to videos created with the service, you may use and publish the components originating from us (script, avatar video, subtitles, graphics, AI-generated B-roll) without limitation in time or territory.

Automatic B-roll research: If you use this feature, the service may include publicly available video clips from third parties (e.g. from YouTube or X) as background footage. We do not grant you any rights to these clips; the rights remain with the respective rights holders. The sources are shown to you before completion. You decide yourself whether to publish a video containing such material and are responsible for ensuring that publication is permissible (e.g. as a quotation or with the rights holder’s permission). You can deselect the feature; in that case, only AI-generated or your own material is used. If we receive notice of an infringement, we will remove the material concerned.

§ 11 Availability

We strive for availability that is as uninterrupted as possible; 100% availability is not owed. We announce planned maintenance in advance where possible. Your statutory rights in the event of defects remain unaffected.

§ 12 Liability

We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee assumed.

In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely), our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

§ 13 Rights in case of defects

The statutory rights in case of defects apply, for digital products in particular §§ 327 et seq. BGB. We provide the updates necessary to maintain conformity with the contract.

The following additionally applies to entrepreneurs: Obvious defects must be notified to us in text form without undue delay, at the latest within two weeks of provision.

§ 14 Term and cancellation

One-time purchases end with the provision of the video; no cancellation is required.

Subscriptions run for one billing month at a time and automatically renew for a further month unless cancelled beforehand. You can cancel at any time with effect from the end of the current billing month — in your account under “Manage billing”, in text form (e.g. by email to alex.trupp@nordvind-ai.de) or via the “Cancel contracts here” button in the footer of every page (https://community.nordvind-ai.de/kuendigen). You can continue to use the service until the end of the billing month.

The right of both parties to extraordinary termination for good cause remains unaffected. You can also delete your account at any time in the account settings; please additionally cancel an ongoing subscription as described above, unless it already ends with the deletion.

§ 15 Data after the end of the contract

After your account is deleted, your personal data will be deleted in accordance with the Privacy Policy, unless statutory retention obligations apply. Download any videos you wish to keep beforehand.

§ 16 Data protection

Information on the processing of personal data can be found in our Privacy Policy at https://community.nordvind-ai.de/privacy.

§ 17 Changes to these Terms

We will notify you of changes to these Terms in text form at least 30 days before they are scheduled to take effect. For existing contracts, they only become effective if you agree to them. If you do not agree, the contract continues under the previous terms; both parties may then terminate it with ordinary notice.

§ 18 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Hannover.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.